To build a robust quality programme, quality managers should ask themselves 5 key questions. We use this framework at Tendable regularly with our partners, including at our most recent QEE
WHAT? risks are you trying to mitigate with your audit programme
WHO? should be involved in the quality programme
WHERE? within your organisation should audits be completed
WHEN? should data be captured against your audit themes
WHY? should staff capture and review quality data
Using this framework you can ensure your quality audit programme meets the core fundamentals of an effective process. Within this blog, we will be focusing on When? and how to design your quality audit programme
Designing your quality audit programme
When it comes to designing your quality audit programme, how do you ensure that you’re getting high quality outputs? Designing a quality audit program that yields high-quality outputs requires a strategic approach that is focused on clear objectives, action-planning, and quality data tools.
Firstly, establish clear and specific objectives for your audit programme to ensure that each audit is aligned with your organisational goals. Develop a comprehensive audit plan that outlines the scope, criteria, and frequency of audits.
Secondly, it's essential to train and equip your front-line staff with the necessary skills and knowledge to conduct audits. Utilise standardised checklists and action tools to maintain consistency and accountability in the audit process. Ensure that you and your teams regularly review and update your audit processes to reflect changes in regulations, industry standards, and organisational priorities.
Finally, foster a culture of continuous improvement by using quality data tools to identify areas for improvement and track the implementation of corrective actions. By following these practices, you can ensure that your quality audit programme consistently delivers valuable and actionable insights.
Timeliness of data is key
Timeliness is one of the six dimensions of data quality, as defined by the Data Management Association UK [DAMA(UK)].
When it comes to reviewing your recent data, it is essential to make sure that decisions and actions taken are the most appropriate, and data should be reviewed soon after it is collected, so that you and your front-line teams get the most out of your quality audit programme.
It is important to remember that not everything needs to be captured, the frequency of audits will vary. For example, asking the question “Have you had a team meeting in the last 6 months?” - every week is not effective use of staff time.
Staff time is a very limited resource, and we understand that nurses and other frontline staff numbers are stretched across the country. The key is to engage your staff in the right way with your inspection programme, that will boost quality.
Here are the most common frequencies you can apply to your quality audit programme:
Accreditation
Once you have designed your quality audit programme, an accreditation framework can build on the data being captured on a regular basis. This allows high standards to be set and successes to be celebrated to foster a culture of continuous quality improvement.
The frequency for accreditation reviews can vary, but every area should be reviewed at least annually to allow teams to evidence good practices and improvements within their areas.
To find out how we can design your quality audit programme - reach out to our team!
