To build a robust quality programme, quality managers should ask themselves 5 key questions. We use this framework at Tendable regularly with our partners, including at our most recent QEE
WHAT? risks are you trying to mitigate with your audit programme
WHO? should be involved in the quality programme
WHERE? within your organisation should audits be completed
WHEN? should data be captured against your audit themes
WHY? should staff capture and review quality data
Using this framework you can ensure your quality audit programme meets the core fundamentals of an effective process. Within this blog, we will be focusing on Why? and building a culture of quality.
Set the bar with your quality inspection programme to understand care quality across your organisation
Building a culture of quality in healthcare is paramount when it comes to shaping your quality inspection programme. Your quality inspection programme play a crucial role in shaping this culture. Your inspections serve as a great barometer to gauge care quality across different areas within your organisation. They provide an objective assessment of compliance with standards, identify areas that require improvement, and ensure that best practices are consistently applied. Inspections help healthcare providers pin-point deficiencies and address them in real-time, thereby safeguarding patient safety and enhancing overall care quality. Moreover, the insights gleaned from inspections can inform policy-making and resource allocation, ensuring that efforts are directed towards areas that will have the most significant impact on patient outcomes.
The culture of quality begins to be built once there is transparency, accountability and ownership across the organisation.
Inspections support this by becoming a learning and development resource for fostering a culture of continuous improvement.
Faster access to insights equals to swifter action taken to reduce risks
Faster access to insights, allowing swift action to be taken when risks are flagged, allow your front-line teams to easily build a culture of quality, reassurance and accountability. By integrating your inspections with your inspection results through Tendable, you allow your organisations to gain a comprehensive understanding of the root causes of problems. This holistic view facilitates more accurate diagnoses of systemic issues and more effective interventions. Swift, informed action based on robust data not only improves patient outcomes but also fosters a proactive environment where continuous improvement is the norm. This commitment to quality ensures that healthcare professionals can adapt quickly to challenges, maintain high standards of care, and consistently meet the evolving needs of patients.
Regulate your requirements through your quality inspection programme with efficiency
Demonstrating compliance doesn't have to drain your resources whether that is cost or time. By fostering a robust quality culture, your organisation can embed compliance into your everyday processes and be inspection ready at all times, using Tendable. Our CQC and theme dashboards allow you to see the data you need to improve quality and build your reports from scratch to ensure your standards are met when you’re being inspected.
Tendable enables a natural process of quality improvement and assurance to grow. This approach encourages open communication, continuous learning, and accountability so that quality is everyone's responsibility, reducing the need for extensive oversight and intervention.
Share best practices and build an accreditation programme using Tendable
Accreditation programmes serve as a powerful tool to motivate staff by highlighting their commitment to care quality and providing well-deserved recognition. These programmes set clear benchmarks for excellence, encouraging continuous improvement and accountability. Regular standard inspections that are specific to your areas further reinforce this culture, offering a structured outlook for teams to demonstrate their adherence to best practices and identify areas for improvement on a regional level. Together, accreditation and inspections create a positive feedback loop that celebrates achievements and fosters a shared dedication to maintaining high standards, ultimately leading to better patient outcomes and a more engaged workforce.
This is a great way to motivate your front-line staff and celebrate your culture of quality.
To find out how we can design your quality audit programme - reach out to our team!
