The Australia National Disability Insurance Scheme (NDIS) is designed to provide support and services to people with permanent and significant disabilities. It is a national scheme that aims to assist individuals with disabilities to live an ordinary life and participate in the community. With NDIS practise standards introduced in 2018, improving quality of care has been championed, with real improvements in the standard of care offered by providers.
However, there is still more that can be done. Regulators continue to receive significant amounts complaints regarding violence, abuse, neglect and exploitation, specifically related to disability services, with over 1700 being raised as of February 2023.
So how do we make sure providers are offering quality services across a range of settings?
To answer this question, Tendable & Supporting Potential have teamed up to offer Australian disability providers access to the NDIS Quality Roundtable and Benchmarking powered by Tendable
By engaging more heavily in measuring and monitoring the quality of the outputs a service provider is delivering, they will see:
- Increased productivity and profit
- Improved employee satisfaction, motivation and retention levels
- Improved employee empowerment, ownership and accountability
- An enhanced ability to adapt to change and manage transitions
- Increased capacity to meet organisational business goals or possibly reduced operational overhead
- Improve the ability to attracting top talent
We’re adding to our existing NDIS practice standards product offering to benchmark against peers at scale, in a time & cost-efficient manner. As a result of this standardised data gathering, provders can gain access to:
- Customised reports to gauge your quality of care performance against peers
- Benchmarking against the sector and give a clear picture of what is happening on the ground
- The opportunity to meet with industry leaders & peers once per quarter to discuss the pressing issues of the moment.
Building a benchmarking database is not a new idea for NDS providers. Most benchmarking opportunities focus on financial performance across the industry, and missing a fundamental part of disability service providers value – the quality of care they are able to offer. We believe that we are currently the only organisation offering to benchmark service providers against each other n the context of care quality and critically the NDIS Practice Standards.
Participating in this benchmarking exercise isn’t just a quarterly data sharing activity. Through Tendable Analytics dashboards, you are able to see your own data in real time and take action to address any problems before they become emergencies, as well as being able to track your quality metrics over time against change you have made within your organisation.
The use of your quality data is sensitive. Your information will be carefully managed and is always de-identified, so that the privacy and other interests of providers and NDIS participants are protected. Safeguarding the confidentiality of contributing providers is of the highest importance at all times.
To get more information on how you can better direct, control and monitor your quality service provision reach out via the link below:
